Customer Relations Agent
Core
Front-line customer relations agent supporting local businesses in Iceland via phone, email, and live chat.
Role type
Customer Relations Agent
Builds
Customer support interactions and feedback loops for a financial platform serving local businesses
Domain
Fintech / Local Business Services
Deliverable
client delivery
Required skills
Icelandic language proficiency, English language proficiency, customer service, relationship building, feedback collection
Responsibilities
Answer member requests via phone, email, and live chat; build and maintain long-term relationships with businesses across Iceland; represent member voice to influence service development
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