AI Solution Engineer
Core
Help customers adopt and operate Broccoli's AI agents for plumbing, HVAC, and electrical contractors by troubleshooting complex issues and improving system reliability.
Role type
Senior customer-facing AI solutions engineer
Builds
AI agents that answer phones, book jobs, follow up with customers, and drive revenue for contractors
Domain
SaaS / AI / Field service automation
Deliverable
client delivery
Required skills
troubleshooting complex technical issues, reading logs, SQL, debugging workflows, cross-functional partnership, clear communication with customers, process improvement
Preferred skills
SaaS support in ticket-based environments, JavaScript, APIs, light scripting, AI/communications/VoIP/workflow automation products, mid-market or enterprise customer support
Technologies
SQL, Zendesk, AI agents, ServiceTitan integrations
Responsibilities
Resolve customer issues across product, workflow, and technical support queues; troubleshoot deeply using logs and internal tools; investigate issues related to AI agents, call flows, messaging, and platform integrations; partner with Engineering and Product to escalate bugs and document patterns; support a wide range of customers from SMB to enterprise; help define and improve support processes and quality standards
Seniority
Senior, hands-on IC