Collections and Claims Manager
Core
Lead a team of six to manage collections, claims, and operational excellence for the Grocery business, driving cash flow and working capital optimization.
Role type
Senior IC Collections and Claims Manager
Builds
Collections processes, claims management systems, and automation solutions
Domain
FMCG / Grocery / Finance
Required skills
Team leadership, collections performance management, accounts receivable optimization, trade spend and claims reconciliation, automation and RPA implementation, stakeholder engagement
Preferred skills
FMCG or manufacturing experience, commercial acumen, continuous improvement mindset, digital transformation expertise
Technologies
RPA, cloud-based collections solutions
Responsibilities
Lead and develop the Grocery Customer Collections & Claims team, drive collections performance and optimize working capital, oversee trade spend and promotional claims reconciliation, champion automation and continuous improvement initiatives, partner with stakeholders to strengthen governance and compliance, collaborate with peer leaders across the Group Credit function
Seniority
Senior, hands-on IC
