Manager, Customer Success
Core
Lead a North America-based team of Customer Success Managers and Architects to drive customer adoption, account health, and advocacy for GitLab's DevSecOps platform.
Role type
Senior IC people manager (Customer Success)
Builds
Customer adoption, account health, and trusted advisor partnerships for enterprise software customers
Domain
SaaS / DevSecOps / Enterprise Software
Required skills
Team leadership, talent development, stakeholder management, strategic planning, cross-functional collaboration, process improvement
Preferred skills
Knowledge of software development lifecycle, cloud/container technologies, ability to lead distributed teams
Technologies
Kubernetes, Docker, AWS, GCP, Azure, SAST, DAST
Responsibilities
Coach team members on feedback and career growth, manage resource assignments and hiring, partner with Sales/Product/Engineering, support customer escalations, improve team processes
Seniority
Manager, hands-on leadership
