Senior Community Strategy Manager - New Hampshire
Core
Design scalable engagement strategies, enablement frameworks, and SOPs for community partners and customers to drive adoption and resolve escalations.
Role type
Senior IC community strategy manager (enablement & operations)
Builds
Scalable engagement playbooks, escalation workflows, and measurement frameworks for community partners and customers
Domain
Social services / public health / community-based organizations
Required skills
Community engagement strategy, escalation management, SOP/playbook design, cross-functional enablement, data synthesis, Salesforce administration, stakeholder influence, process improvement
Preferred skills
Experience with state/local government agencies, coaching CSMs, managing multi-market projects, CRM workflow optimization
Technologies
Salesforce
Responsibilities
Design scalable network engagement strategies and playbooks for community partners; Manage and co-facilitate escalation processes and triage; Build enablement frameworks and lead training for Customer Success and Sales teams; Synthesize data to identify trends and translate into executive recommendations; Maintain and improve SOPs and Salesforce reporting structures; Coach CSMs on tailoring engagement plans to customer context.
Seniority
Senior, hands-on IC
