Implementation Consultant
Core
Onboard new mid-market customers by implementing Motive technology, ensuring early product adoption, and educating customers on product features and AI capabilities.
Role type
Implementation Consultant (Mid Market)
Builds
Customer onboarding and adoption for fleet management and spend optimization software
Domain
SaaS / Fintech / Fleet Management
Deliverable
product features
Required skills
Customer relationship management, Salesforce proficiency, Data analysis, SQL, Project management, Presentation skills, Problem-solving
Preferred skills
Fintech and spend management technology experience, Hardware/software setup experience, Documentation skills
Responsibilities
Guide new customers through initial hardware/software setup and system training, Monitor customer progress to ensure adoption and timely activation, Handle phone conversations and email inquiries, Collaborate with cross-functional teams to resolve complex issues, Create presentations and project plans
Seniority
Mid-level, customer-facing IC