Account Manager - Central Queue
Core
Manage relationships with restaurant partners to strengthen engagement, increase reservation availability, and support customer retention using a consultative, data-informed approach.
Role type
Senior Account Manager (Hospitality Technology)
Builds
Restaurant partner engagement and platform adoption
Domain
Hospitality / Restaurant Technology
Deliverable
product features
Required skills
Account management, consultative sales, data analysis, remote training delivery, stakeholder management, problem-solving
Preferred skills
Restaurant operations knowledge, Salesforce proficiency, remote engagement experience
Technologies
Salesforce
Responsibilities
Manage a portfolio of restaurant partners to strengthen engagement and increase reservation availability. Resolve partner questions, cases, and tasks with timely communication. Use customer and business data to identify opportunities and recommend actions. Deliver remote consultations, presentations, and training. Build trusted relationships by tailoring guidance to each partner's goals. Meet individual and team goals while sharing insights that improve customer health.
Seniority
Senior, hands-on IC