Customer Support Associate
Core
Handle customer inquiries across omnichannel (Inbound, Outbound, Backoffice), manage critical cases and legal escalations, and ensure compliance with data protection and anti-fraud policies.
Role type
Customer Support Associate
Builds
Customer service experience and operational compliance for a ride-hailing platform
Domain
Mobility / Ride-hailing
Deliverable
dashboards & analysis
Required skills
Omnichannel support, ticketing tools, data protection compliance, anti-fraud protocols, critical case management
Preferred skills
Zendesk, Talkdesk, Zopim, Google Workspace, Microsoft Office
Responsibilities
Answer customer inquiries via omnichannel, manage critical cases and legal escalations, ensure compliance with data protection and anti-fraud policies, report technical incidents
Seniority
Mid-level, 2+ years experience