Hub Manager (m/w/d)
Core
Lead on-demand mobility services and optimize field operations for Via's public transport services in the Frankfurt region.
Role type
Senior Operations Hub Manager
Builds
Reliable on-demand passenger transport services
Domain
Public transportation / Mobility
Deliverable
production ML models
Required skills
Field team management, real-time operational decision making, data-driven process optimization, stakeholder management, project leadership, driver relations
Preferred skills
Experience in logistics or customer service, tactical and strategic thinking, proficiency with analysis and AI tools
Technologies
AI tools, analysis tools
Responsibilities
Lead daily operations for on-demand RMV services, optimize field team and service using data and technology, make real-time decisions on fleet and driver availability, support and build relationships with drivers, translate passenger feedback into service improvements, act as liaison between partners, drivers, and central teams