Customer Support Supervisor (Hybrid)
Core
Lead and empower a dedicated team of Customer Support Representatives to deliver exceptional service across OpenTable's global restaurant and diner network.
Role type
Customer Support Supervisor
Builds
Operational excellence and service quality for OpenTable's restaurant partners and diners
Domain
Hospitality technology / Customer Support
Required skills
Team leadership, coaching, performance management, cross-functional partnership, schedule management, analytical thinking, behavioral problem-solving
Preferred skills
Microsoft Windows (client/server), iOS and Apple hardware, Salesforce, Customer Communities, live chat platforms
Responsibilities
Build and develop high-performing support teams, foster collaborative team environment, facilitate presentations to diverse audiences, implement support methodologies, navigate performance conversations, manage team schedules and resources
Seniority
Mid-level, hands-on IC
