Account Manager - Central Queue
Core
Manage relationships with restaurant partners to strengthen engagement, increase reservation availability, and support customer retention using a consultative, data-informed approach.
Role type
Account Manager (Customer Success)
Builds
Restaurant partner engagement and platform adoption
Domain
Hospitality technology
Deliverable
product features
Required skills
Account management, consultative sales, data analysis, remote training, stakeholder management, problem-solving
Preferred skills
Restaurant operations knowledge, Salesforce proficiency, remote engagement experience
Responsibilities
Manage a portfolio of restaurant partners to strengthen engagement and retention. Resolve partner questions and tasks with timely communication. Use customer data to identify opportunities and recommend actions. Deliver remote consultations, presentations, and training. Build trusted relationships by tailoring guidance to partner goals. Meet individual and team goals to improve customer health.