Sr. Manager, Operational Excellence (Patient Support)
Core
Lead operational strategies and process improvements for the Patient Services team to enhance patient experience and reduce support contact rates.
Role type
Senior Manager, Operational Excellence (Patient Support)
Builds
Operational strategies, process improvements, and cross-functional initiatives for patient support.
Domain
Healthcare technology / Patient Services Operations
Required skills
Strategic planning, project management, process improvement (Lean/Six Sigma), data analysis, cross-functional collaboration, problem solving, AI fluency, stakeholder management
Preferred skills
Healthcare tech or pharmacy experience, call center operations experience, Master's degree, Lean/Six Sigma certification
Technologies
Excel, SQL, Tableau
Responsibilities
Develop and execute operational strategies aligned with company vision; Lead a portfolio of initiatives ensuring timely delivery; Drive efficiency in associate processes and reduce patient support contact rates; Use data to identify trends and bottlenecks; Establish and monitor key metrics; Contribute to a culture of operational excellence.
Seniority
Senior, hands-on IC
