Senior Order Management Specialist
Core
Own the end-to-end Quote-to-Cash lifecycle, managing complex deal structures, order cancellations, renewals, and account audits for a fleet management SaaS platform.
Role type
Senior Order Management Operations Specialist
Builds
Quote-to-Cash processes and order fulfillment workflows
Domain
SaaS / Fleet Management / Logistics
Required skills
Quote-to-Cash lifecycle management, CRM systems (Salesforce), ERP systems, Microsoft Excel, complex deal structuring, account audits, order cancellations, account renewals, contract buyouts, opportunity stage amendments, package upgrades/downgrades, vendor finance deals, account mergers, data integrity, analytical problem-solving, business judgment
Preferred skills
Business Management degree, Finance/Economics/Supply Chain background, English communication, self-starter mindset, high-volume prioritization
Technologies
Salesforce, Microsoft Excel, Microsoft Word, ERP systems
Responsibilities
Manage complete Sales Force Quote to Cash cycle, Identify and resolve Q2C technical issues, Provide guidance on complex deal structures, Handle Quote Creation and Completion, Manage Order Cancellations, Process Account Renewals, Execute Contract Buyout Quotes, Manage Opportunity Stage Amendments, Handle Package Upgrade/Downgrade, Process Vendor Finance deals, Conduct Account Audits, Manage Account Mergers, Liaise with other departments to resolve cases
Seniority
Senior, hands-on IC
