Associate Specialist- Community Support
Remote
Core
Frontline representative managing complex troubleshooting for Zwift products, guiding customers to solutions and identifying recurring issues.
Role type
Senior IC customer support specialist (cycling hardware/software)
Builds
Customer resolution paths and process/product improvement suggestions
Domain
Consumer fitness technology / Indoor cycling
Deliverable
client delivery
Required skills
Complex troubleshooting, adaptable written communication, cycling hardware knowledge, emotional intelligence, independent work
Preferred skills
Zwift platform experience, indoor cycling/training platform experience, multi-channel support experience, BPO team collaboration experience
Technologies
Zwift platform, indoor cycling hardware