Product Support & Operations Specialist
Core
Bridge the gap between transit partners and Via's Product/Engineering teams to troubleshoot platform issues and improve deployment outcomes.
Role type
Junior IC product support & operations specialist
Builds
Transit network platforms for cities and operators
Domain
Public transportation / Mobility technology
Deliverable
dashboards & analysis
Required skills
Technical troubleshooting, cross-functional collaboration, process improvement, analytical thinking, stakeholder communication
Preferred skills
Fluency in Spanish, German, Arabic, French, Italian, Dutch, or Japanese
Responsibilities
Troubleshoot technical issues for partners, build relationships with transit operators, work cross-functionally with Product and Engineering, identify product and process improvements
Seniority
Junior, early-career