Customer Success Architect, Japan
Core
Strategic technical advisor and architect for GitLab's most complex Enterprise and Government accounts in Japan, driving platform adoption, retention, and expansion.
Role type
Senior Individual Contributor Customer Success Architect
Builds
Long-term platform and DevSecOps strategies for flagship enterprise and government clients
Domain
Enterprise DevSecOps, CI/CD, Cloud Architecture, Government Sector
Required skills
Enterprise DevSecOps architecture, CI/CD pipeline design, Multi-cloud and hybrid architecture, Executive stakeholder management, Technical enablement program design, Account portfolio management, Escalation resolution, Cloud platform strategy, Compliance and security topology, TCO analysis
Preferred skills
Experience with GitLab Dedicated, Secrets management, Network security topology, Regulatory compliance frameworks
Technologies
GitLab, CI/CD, Cloud platforms, Multi-cloud, Hybrid architecture, Git workflows, Security scanning tools
Responsibilities
Translate business outcomes into rigorous Customer Success Plans, Lead end-to-end resolution of critical cross-functional account escalations, Design and deliver technical enablement programs at scale, Advise on cloud and platform architecture decisions, Guide customers on GitLab best practices and DevSecOps adoption patterns, Own the full lifecycle of account portfolio adoption and expansion
Seniority
Senior, hands-on IC
