Client Enablement Lead
Core
Build and run the customer enablement program for an AI-powered identity and fraud prevention platform, creating training content, facilitating sessions, and closing gaps between product capabilities and customer understanding.
Role type
Senior IC customer enablement lead (B2B SaaS)
Builds
Scalable customer enablement programs, training materials, and feedback loops for financial institutions
Domain
Fintech / Identity verification / Fraud prevention / B2B SaaS
Deliverable
product features
Required skills
Customer education program design, live facilitation, cross-functional influence, product gap analysis, documentation strategy, measurable outcome tracking
Preferred skills
Fintech domain knowledge, AI support agent structuring, LMS tools, Product organization experience
Technologies
LMS, documentation tools, in-product guidance tools
Responsibilities
Audit and consolidate existing enablement resources, design new customer onboarding programs, map feature release enablement needs, facilitate feedback loops between customers and product teams
Seniority
Senior, hands-on IC
