IT Support Specialist
Core
First point of contact for end-users providing walk-up and break-fix support for IT-owned systems, resolving device, account, and app issues, and managing conference room technology.
Role type
IT Support Specialist (Help Desk)
Builds
Operational stability for end-user devices, accounts, and shared spaces
Domain
IT Support / Help Desk
Required skills
Troubleshooting, macOS/Windows support, Cloud platforms (Google Workspace, Slack, Zoom, 1Password, Atlassian), Identity platforms (Okta), Conference room tech (Zoom Rooms, Neat), Basic networking (VLANs, subnets, wireless), Ticketing systems (Jira Service Management), AI tools (Claude, Gemini)
Preferred skills
CompTIA A+, CompTIA Network+, Jamf Certified Associate
Technologies
Google Workspace, Slack, Zoom, 1Password, Atlassian (Confluence, Jira), Okta, Zoom Rooms, Neat, Jira Service Management, Claude, Gemini
Responsibilities
Resolve everyday device, account, and app issues; Provide walk-up and break-fix support for conference rooms, AV, kiosks, and shared spaces; Run new-hire onboarding sessions; Manage device asset lifecycle; Conduct user training sessions; Maintain IT knowledge base; Identify recurring issues and recommend improvements
Seniority
Junior to Mid-level, hands-on IC
