Key Account Manager
Core
Strategic advisor and operational partner for a curated portfolio of high-visibility restaurant partners, driving retention, growth, and platform optimization.
Role type
Senior Key Account Manager (Hospitality)
Builds
Long-term strategic partnerships and operational success for influential restaurant clients on the OpenTable platform.
Domain
Hospitality / Restaurant Operations / SaaS
Deliverable
client delivery
Required skills
Strategic account management, consultative selling, data-driven insights, cross-functional collaboration, complex onboarding, stakeholder management
Preferred skills
High-touch account management, deep hospitality domain knowledge, CRM proficiency, enterprise software fluency
Technologies
Salesforce, Google Workspace
Responsibilities
Develop customized retention and growth strategies; deliver data-driven business reviews; conduct platform usage audits; guide complex account onboarding; translate partner feedback into internal recommendations; maintain accurate operational documentation.
Seniority
Senior, hands-on IC