Systems Support Engineer
Core
First point of contact for technical issues, managing IT equipment, software, and infrastructure across a global team.
Role type
Systems Support Engineer (1st & 2nd line)
Builds
Reliable IT operations, meeting room technology, and cost-effective service delivery
Domain
Online Travel / IT Infrastructure
Required skills
Windows, Mac, Linux, VPN, IPsec, DHCP, DNS, HTTP/s, TCP/IP, Active Directory, Google Workspace, Group Policies, SCCM, virtualization, IT security practices
Preferred skills
Scripting, project ownership, process implementation
Technologies
Zoom Rooms, Google Meet, SCCM, Google Workspace
Responsibilities
Prioritize and troubleshoot 1st & 2nd line cases; manage IT equipment and software maintenance; organize maintenance automation; work with external suppliers; maintain meeting room technology; keep knowledge base current and write reports; coach peers using documentation.
Seniority
Mid-level (2–4 years experience)
