Customer Service & Transportation Dispatcher (Australia region) - Delhi
Core
Provide 24/7 real-time operational support for FlixBus services in Australia via calls, messages, and emails to ensure seamless communication with drivers and smooth transport operations.
Role type
Traffic Control Executive (Customer Support & Operations)
Builds
FlixBus intercity travel operations in Australia
Domain
Transportation / Mobility
Required skills
English fluency, ticketing tools (Salesforce/Zendesk), Excel, crisis handling, shift work flexibility
Preferred skills
Punjabi, Hindi, travel/mobility/logistics background
Technologies
Salesforce, Zendesk, Excel
Responsibilities
Respond to incoming calls and emails from drivers, monitor and coordinate multiple live rides per shift, coordinate with bus hosts and drivers, respond to disruptions like delays or accidents, create and manage tickets for incidents, collaborate with global support teams, record and summarize shift activities.
Seniority
Junior to Mid-level (2–3 years experience)