Customer Support & Crisis Management (Australia region) - Delhi
Core
Provide 24/7 real-time operational support for FlixBus drivers in Australia via calls, messages, and emails to ensure seamless transport operations and handle incidents.
Role type
Traffic Control Executive (Customer Support & Crisis Management)
Builds
Real-time coordination of live rides, incident response, and driver support for FlixBus intercity services in Australia.
Domain
Travel & Mobility (Bus Operations)
Required skills
English fluency, ticketing tools (Salesforce/Zendesk), Excel, crisis management, night shift availability
Preferred skills
Punjabi, Hindi, travel/transport/logistics background
Technologies
Salesforce, Zendesk, Excel
Responsibilities
Respond to incoming calls and emails from drivers offering prompt solutions to operational challenges; Monitor and coordinate multiple live rides per shift using internal tools; Coordinate closely with bus hosts and drivers to ensure smooth boarding and ride completion; Respond swiftly to disruptions such as delays, accidents, or breakdowns following escalation protocols; Create and manage tickets to document incidents and resolutions; Collaborate with global support and operations teams to resolve complex issues in real time.
Seniority
Mid-level (2–3 years experience)