Bilingual Member Support Specialist (Spanish)
Core
Bilingual customer support specialist handling inbound/outbound calls to resolve member pharmacy benefit inquiries in English and Spanish.
Role type
Customer Support Specialist (Bilingual)
Builds
Member experience and resolution for pharmacy benefit plans
Domain
Healthcare / Pharmacy Benefit Management
Deliverable
client delivery
Required skills
Bilingual communication (Spanish/English), complex issue resolution, CRM proficiency, HIPAA compliance, active listening, multitasking
Preferred skills
Salesforce Service Cloud, Talkdesk, benefits/insurance/pharmacy background
Technologies
Mac, Google Suite, Salesforce Service Cloud, Talkdesk
Responsibilities
Answer inbound and make outbound calls to members, physicians, and pharmacies; resolve and document member issues; educate members on pharmacy benefits; navigate complex triage pathways; maintain PPI and HIPAA compliance
Seniority
Individual Contributor, 2+ years experience