Support Engineer (m/f/d)
Core
First point of contact for IT infrastructure requests, ensuring global employee productivity through service desk and on-site support.
Role type
Mid-level IT Support Engineer (Service Desk)
Builds
Reliable IT services for global employees
Domain
Corporate IT Infrastructure
Deliverable
dashboards & analysis
Required skills
IT support, device lifecycle management, Office 365 administration, Atlassian tools administration, Microsoft cloud technologies (Intune, Entra ID, Autopilot), ticketing systems, knowledge base creation
Preferred skills
Global office support experience, cross-functional collaboration
Technologies
Microsoft Intune, Microsoft Autopilot, Microsoft Entra ID, Microsoft Teams, Microsoft Outlook, Microsoft OneDrive, Jira, Confluence, JSM
Responsibilities
Resolve employee IT requests via ticketing system, manage device lifecycle (procurement, provisioning, setup, asset tracking), support collaboration tools, maintain knowledge-base articles and IT documentation, collaborate with global colleagues
Seniority
Mid-level, hands-on IC
