Director, Patient Satisfaction
Core
Leads a team to develop, implement, and manage the patient satisfaction process, including quarterly survey administration, statistical modeling, and action planning.
Role type
Senior management director (patient experience)
Builds
Patient satisfaction strategies, survey programs, and quality improvement initiatives for home health care practices
Domain
Home health care / Healthcare operations
Deliverable
Dashboards & analysis
Required skills
Team leadership, statistical modeling, survey design, vendor management, strategic planning, performance management, policy development
Preferred skills
None stated
Technologies
None stated
Responsibilities
Oversee quarterly patient satisfaction survey process (HHCAHPS, HOSCAHPS), conceptualize and implement statistical models, manage third-party survey vendor relationships, support business leaders in improving patient satisfaction, coordinate development of policies and standards, hire and train employees
Seniority
Director, management level
