Customer Support Analyst (Temporal +1 año)
Core
Design, govern, and automate customer support workflows and transactional processes to improve customer experience and reduce manual errors.
Role type
Customer Support Analyst (Automation & Process Optimization)
Builds
Automated support flows, No-code solutions, and AI-driven tools for ticket triage and data extraction.
Domain
Mobility / Ride-hailing / Customer Operations
Deliverable
production ML models | product features
Required skills
No-code/Low-code platform expertise (n8n), Generative AI & LLM configuration, API integration, Multimodal AI integration (voice), Systemic thinking, Process automation design
Preferred skills
Agile solution prototyping, Technical evangelism, Operational governance
Technologies
n8n, Claude, Gemini, NotebookLM, ElevenLabs, Amazon Connect
Responsibilities
Identify systemic frictions and bottlenecks in daily operations; Design agile technological solution architectures; Implement and deploy No-code/AI tools to automate repetitive tasks; Define quality standards for integrations and automations.
Seniority
Individual Contributor (IC), Mid-level
