Payment Partner Operations, Associate
Core
Define and own the operating model for Brex's external payment partner ecosystem, including processes, SLAs, reporting, and fee reconciliation.
Role type
Associate Payment Partner Operations
Builds
Scalable, well-controlled partner programs delivering reliable outcomes for customers and the business
Domain
Fintech, Payments, Banking
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Partner operations, Payments operations, Financial operations, Vendor management, SLA/KPI definition, Fee reconciliation, Data analysis (SQL/spreadsheets), Cross-functional stakeholder management
Preferred skills
Payment rails, Banking partnerships, Card networks, Fintech infrastructure, Audit-ready controls, AI/automation in workflows
Technologies
SQL, Spreadsheets
Responsibilities
Define operating models and governance for partner management; Establish partner SLAs, KPIs, and performance-review mechanisms; Build reporting on partner performance and operational health; Own fee reconciliation and financial controls; Lead operational readiness for new partners and program changes; Manage partner incidents and drive corrective actions; Identify process gaps and automation opportunities; Partner with cross-functional teams to resolve complex issues; Create executive-ready updates on performance and risks.
Seniority
Associate, hands-on IC
