ServiceNow Consultant
Core
Leading the second phase of a large global Asset Management and CMDB (SACM) implementation in ServiceNow, focusing on data migration, enrichment, and lifecycle policy definition.
Role type
ServiceNow Consultant (CMDB/SACM Specialist)
Builds
Global CMDB, Asset Management policies, and standardized IT service lifecycle processes for a large enterprise environment.
Domain
IT Service Management (ITSM) / Configuration Management Database (CMDB)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow design and implementation, CMDB configuration, Asset management configuration, Auto discovery tool integration (ADDM, SCCM), Reporting, Data governance
Preferred skills
Global rollout leadership, Data enrichment strategies, Service Catalog management
Technologies
ServiceNow, ITatWORK, ADDM, SCCM, CMDB
Responsibilities
Migrate asset classes and policies into ServiceNow based on a predefined schedule, Define standard field attributes and population methods for Business/IT Service and Application Asset CIs, Establish repeatable processes for adding new business applications to the IT environment, Load active business services and mission-critical applications into the CMDB
Seniority
Mid-level, hands-on IC
