IT Support Assistant
Core
Provide end-user IT support, manage workplace systems, and coordinate hardware for internal operations.
Role type
IT Support Assistant
Builds
Internal workplace systems, office network, and meeting room technology
Domain
Corporate IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows and Mac troubleshooting, user account administration, ticket management, hardware repair, inventory control, onboarding/offboarding coordination
Preferred skills
CompTIA A+, CompTIA Network+, printer support experience
Technologies
Google Workspace, Office 365, Active Directory, ManageEngine Endpoint Central, ESET Endpoint Security, Dell
Responsibilities
Diagnose and resolve hardware, software, and basic network issues; manage user accounts and device lifecycle; maintain meeting room technology; create IT guides and run inductions; control IT inventory and asset reconciliation; assist with office relocations and tech upgrades
Seniority
Junior to Mid-level, hands-on IC