Insurance Client Service Specialist
Core
Entry-level Customer Service Specialist handling intake, processing, and review of injury reports and medical bills for clients in the sports and entertainment industries.
Role type
Entry-level Customer Service Specialist (Workers' Compensation)
Builds
Internal claim systems and medical billing workflows for risk management clients
Domain
Insurance / Workers' Compensation / Sports & Entertainment
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Administrative skills, attention to detail, accuracy, written communication, verbal communication, adaptability, organizational skills, problem-solving, critical thinking, Microsoft Office Suite proficiency
Preferred skills
Knowledge of workers' compensation billing and reimbursement
Responsibilities
Receive, set up and track injury reports in internal Claim System; Review medical bills for accuracy and process them efficiently; Communicate with clients via email and telephone regarding claims submissions and bill status; Interface with insurance carriers, third-party administrators, and medical providers; Process physical mail into internal system; Submit and receive data related to injured worker Medicare eligibility
Seniority
Entry-level, 2+ years experience
