Implementation Consultant (Bilingual)
Core
Lead customer-facing professional services implementations for a home healthcare SaaS platform, managing discovery, configuration, and delivery while acting as a trusted advisor.
Role type
Senior Implementation Consultant (Professional Services)
Builds
Cloud-based home healthcare platform implementations and professional services packages
Domain
Home healthcare industry + SaaS implementation
Required skills
Software or business process consulting, Home health care domain expertise, Project management, Workflow design, User training, Data-driven consulting, Stakeholder management, Opportunity identification
Preferred skills
AlayaCare platform expertise, Cross-functional team leadership, Presentation delivery, Multitasking
Technologies
AlayaCare Platform
Responsibilities
Lead teams through the Discovery phase including project requirements gathering, workflow design, configuration, reports, testing, and user training; Serve as a trusted advisor to customers supporting issues and managing scope/timeline/budget impacts; Partner with Account Managers for customer transition; Contribute to development of repeatable professional services offerings; Deliver data-driven consulting recommendations; Execute defined professional services engagements; Identify new Professional Services opportunities; Provide coaching to Implementation Specialists; Maintain compliance with internal processes.
Seniority
Mid-Senior, hands-on IC