Scaled Customer Success – Automation Program Manager
Core
Design, build, and optimize automated customer journeys (onboarding, health-score triggers, renewal nudges) for accounts without a dedicated CSM to ensure value delivery and risk mitigation.
Role type
Scaled Customer Success Automation Program Manager
Builds
Automated lifecycle campaigns and engagement journeys
Domain
Workplace health, safety, and wellbeing technology
Deliverable
production ML models | product features | dashboards & analysis
Required skills
lifecycle campaign design, CRM and automation tooling, account health data analysis, A/B and cohort testing, systems thinking, AI tool fluency
Preferred skills
experience with HubSpot, partnering across Data/CS/Marketing
Technologies
HubSpot, Claude, Gemini
Responsibilities
Design automated onboarding and renewal journeys, analyze account health data to prioritize automation, run structured experiments to validate impact, partner with Data and Product teams
Seniority
Mid-Senior, hands-on IC