Customer Operations Trainee
Core
Support corporate clients with billing, payment processes, and account management while maintaining operational tickets and financial reporting.
Role type
Customer Operations Trainee (Billing & Accounts Receivable)
Builds
Billing systems, payment workflows, and customer support processes for corporate clients
Domain
Mobility / Ride-hailing / Financial Operations
Deliverable
client delivery
Required skills
Customer support, billing operations, accounts receivable management, ticket management, data entry, report generation
Preferred skills
Call center experience, knowledge of Zendesk, Office tools proficiency, accounting or business administration background
Technologies
Zendesk, Office suite
Responsibilities
Manage customer registration and data updates in billing systems, handle corporate client inquiries regarding payments and account issues, process and track invoices, manage operational tickets within SLA, generate accounting reports, monitor collections portfolios
Seniority
Entry-level / Trainee
