Product Specialist
Core
Resolve technical support cases and guide clients to maximize value from the Coveo platform.
Role type
Product Specialist (Support)
Builds
Client support solutions and knowledge base content
Domain
SaaS / Search & Content Management
Deliverable
client delivery
Required skills
Python, JavaScript, CSS, SQL, HTML, technical troubleshooting, root cause analysis, documentation
Preferred skills
prioritization, adaptability, collaboration
Technologies
Python, JavaScript, CSS, SQL, HTML
Responsibilities
Manage and prioritize support cases, investigate technical issues, collaborate with R&D, communicate solutions to clients, document reusable content
Seniority
Individual Contributor
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