Senior Manager, Professional Services
Core
Lead Japan's Professional Services team, transitioning delivery from packaged onboarding to SOW-based implementation and advisory engagements focused on Agentic AI and Enterprise MCP.
Role type
Senior Manager, Professional Services
Builds
SOW-based implementation and advisory engagements for enterprise clients in Japan
Domain
Enterprise AI, iPaaS, Automation, Agentic AI
Deliverable
production ML models
Required skills
Professional services leadership, SOW-based delivery, advisory consulting, partner ecosystem management, C-level relationship building, resource allocation, process improvement, Japanese enterprise market knowledge, technical fluency in integration and automation
Preferred skills
Workato or iPaaS platform experience, pre-sales experience, PMP/Scrum certification, startup environment experience
Technologies
Workato, MuleSoft, Boomi, Tray.io, Salesforce, Workday, ServiceNow, SAP, NetSuite, Agentic AI, Enterprise MCP
Responsibilities
Lead and coach the Japan PS team, oversee delivery quality, champion GEARS framework adoption, engage in customer strategy sessions, manage escalations, develop Japan-specific services for Agentic AI, recruit and develop talent, build partner ecosystem, track KPIs and manage resource allocation
Seniority
Senior, hands-on IC
