Senior Customer Success Manager, Enterprise
Core
Strategic partner for enterprise financial-services customers, driving adoption, value realization, and retention of financial-crime risk technology.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Financial-crime risk platform for enterprise clients
Domain
Financial services / Financial crime risk / SaaS
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Strategic account management, executive relationship building, commercial judgment, adoption planning, risk forecasting, cross-functional coordination, contract negotiation, portfolio health management
Preferred skills
Financial institution experience, AML/transaction monitoring knowledge, API/integration expertise, Gainsight proficiency, AI-enabled tools usage
Technologies
Gainsight, APIs, integrations
Responsibilities
Lead strategic customer relationships and executive business reviews; drive product adoption and measurable value realization; manage customer health and renewal risk; partner with Sales on expansion strategy; coordinate cross-functional resources for complex implementations
Seniority
Senior, hands-on IC with portfolio ownership
