Senior Technical Account Manager
Core
Own and drive success for Recorded Future's largest enterprise accounts by operationalizing threat intelligence modules and services across the client's security program.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Enterprise customer success plans, intelligence workflows, and advisory service engagements for C-Suite and security teams.
Domain
Cyber Threat Intelligence / Information Security
Deliverable
client delivery
Required skills
Enterprise account management, threat intelligence operations, security architecture, advisory services delivery, executive stakeholder management, project delivery, Zendesk, Gainsight, JIRA
Preferred skills
Military or intelligence background, Pen Testing/Red Teaming knowledge, Threat Modeling expertise, C-Suite communication
Technologies
Recorded Future modules, Zendesk, Gainsight, JIRA
Responsibilities
Drive enterprise customer engagement and enablement, plan and manage the customer success life cycle, deliver core projects around intelligence priorities, design and coordinate advisory services, develop strategic success plans, act as the voice of the customer for the product team, maintain CRM and support tools.
Seniority
Senior, hands-on IC with strategic oversight
