Senior Technical Success Manager, Emerging Enterprise - East/Central
Core
Drive deployment, adoption, and value realization for 40-50 emerging enterprise accounts on Amplitude's AI analytics platform.
Role type
Senior Technical Success Manager (Strategic)
Builds
Customer deployment plans, success roadmaps, executive business reviews, and adoption strategies.
Domain
B2B SaaS, Digital Analytics, AI Agents
Deliverable
client delivery
Required skills
B2B SaaS customer success, enterprise software deployment leadership, data governance, project management, stakeholder management, business acumen, technical fluency in data architecture, portfolio management, prescriptive customer guidance, diagnostic thinking, AI workflow integration
Preferred skills
Digital analytics platform experience, consulting background, practitioner experience with Amplitude
Technologies
Amplitude, AI Agents, Data Analytics Platforms
Responsibilities
Own customer deployment and adoption from presales through renewal; Lead deployment planning and coordinate internal/partner delivery teams; Track risks and issues to ensure on-time milestones; Monitor portfolio health and drive proactive engagement; Run live working sessions to showcase platform capabilities; Develop success plans tied to customer goals; Build executive business reviews connecting usage to business impact; Partner with Account Executives on renewals and expansion; Serve as voice of the customer to shape product development; Develop repeatable playbooks and share best practices.
Seniority
Senior, hands-on IC