Technical Account Manager- US
Core
First US Technical Account Manager shaping the post-sale technical relationship for a cloud-native observability platform, driving customer onboarding, adoption, and expansion.
Role type
Senior IC Technical Account Manager
Builds
Full-stack observability for cloud-native environments, Kubernetes, and AI/LLM workloads
Domain
Cloud-native infrastructure, Observability, AI/LLM
Required skills
Technical account management, Customer success, Cloud-native infrastructure (Kubernetes, Docker, AWS/Azure/GCP), Observability tooling (Datadog, Grafana, Prometheus, OpenTelemetry), Technical advisory, Product feedback loop
Preferred skills
Dedicated observability role experience, Computer Science/Engineering degree
Technologies
Kubernetes, Docker, AWS, Azure, GCP, Datadog, Grafana, Prometheus, OpenTelemetry, eBPF
Responsibilities
Serve as trusted technical advisor for customers, Onboard new customers to drive adoption, Champion customer needs to shape product decisions, Build self-serve resources (docs, tutorials), Track and resolve customer issues, Track observability market trends
Seniority
Senior, hands-on IC