Technical Account Manager
Core
Technical Account Engineer ensuring customers derive value from Sumo Logic's observability platform through hands-on technical guidance, troubleshooting, and success planning.
Role type
Senior Technical Account Engineer (Post-Sales)
Builds
Customer success plans, adoption strategies, and tailored technical solutions for enterprise clients
Domain
Observability, Security, DevSecOps, Cloud Infrastructure
Required skills
Technical account management, enterprise infrastructure operations, cloud platform expertise, SQL/querying, stakeholder management, success planning, risk identification, cross-functional collaboration
Preferred skills
Observability/SIEM platform experience, Kubernetes, OTel, Prometheus, API scripting, AI tools proficiency, hyperscaler certifications
Technologies
Sumo Logic, Splunk, Datadog, Elastic, Dynatrace, CrowdStrike, QRadar, Exabeam, AWS, Azure, GCP, Kubernetes, Helm, OTel, Prometheus
Responsibilities
Own technical leadership for a portfolio of named customer accounts, drive platform adoption and build new use cases, craft and execute measurable success plans, proactively identify technical risks and adoption gaps, lead health checks and business reviews, collaborate with Sales on renewals and expansion, and feed customer insights back to Product and Engineering
Seniority
Senior, hands-on IC
