IT Support Analyst / End User Support Technician
Core
Provide end-user technical support for Windows and macOS environments, manage hardware lifecycle, and administer access to SaaS applications.
Role type
IT Support Analyst (End User Support)
Builds
Efficient and uninterrupted work experiences for end users
Domain
IT Services / Enterprise IT
Required skills
Windows and macOS support, hardware lifecycle management, SaaS administration, ITSM processes, ticket management, technical documentation
Preferred skills
ServiceNow, Jira, Microsoft 365, Google Workspace, endpoint management tools
Technologies
ServiceNow, Jira, Microsoft 365, Google Workspace, Okta, Intune, Jamf
Responsibilities
Provide on-site and remote technical support to users, manage computer equipment lifecycle, support onboarding and offboarding processes, administer user accounts and access, diagnose and resolve hardware/software/application issues, manage support tickets, create and maintain technical documentation, support meeting rooms and video conferencing systems
Seniority
Mid-level, hands-on IC
