Senior Customer Support Specialist
Core
Senior technical support expert resolving complex, ambiguous B2B SaaS issues involving CRM integrations, workflow engines, and multi-system data synchronization.
Role type
Senior IC customer support specialist (technical)
Builds
Stable, integrated revenue technology solutions for global B2B customers
Domain
B2B SaaS, Revenue Technology, CRM Integrations
Deliverable
client delivery
Required skills
Advanced SQL, CRM integration architecture (Salesforce, HubSpot, Microsoft Dynamics), API behavior analysis, data mapping, root cause diagnosis, complex troubleshooting, independent problem-solving
Preferred skills
Experience with workflow engines, configuration logic, high-stakes customer communication
Technologies
SQL, Salesforce, HubSpot, Microsoft Dynamics, DealHub platform
Responsibilities
Resolve escalated and technically ambiguous support cases; Diagnose cross-system issues spanning DealHub, CRM, and third-party integrations; Investigate data-layer issues using advanced SQL; Serve as internal technical reference for complex product questions; Communicate via email, phone, and video calls to ensure full issue resolution
Seniority
Senior, hands-on IC
