Copy of Application Support Analyst
Core
Provide Level 1 & 2 technical support for m-View's SaaS evidence management platform and embedded hardware (Body Worn Cameras, In-Car Video, Drones) for government and security clients.
Role type
Application Support Analyst
Builds
Internal applications and embedded hardware evidence solutions
Domain
Public Safety, Government, and Security markets
Required skills
incident management, SQL, Windows Server, Active Directory, networking (TCP/IP, Firewalls, VPN), Salesforce, cloud environments (AWS, Azure), MDM (iOS/Android), change management, post-release verification
Preferred skills
DevOps, Agile, process improvement, automation
Technologies
Salesforce, AWS, Azure, SCCM, MDT, AD FS, Okta
Responsibilities
triage and resolve customer application issues, monitor and respond to tickets, log interactions and adhere to SLAs, escalate unresolved issues, perform daily production checks, deploy application changes and automate tasks, conduct post-verification testing
Seniority
Mid-level, hands-on IC
