Application Engineer

Perth, Western AustraliaFull-time2026-11-10 → 2026-11-11

Core

Third-level support engineer managing escalated incidents, service requests, and complex application problems for Capricorn's financial and business solutions platform.

Role type

Senior IC Application Engineer (IT Operations)

Builds

Stable application operations and incident resolution workflows

Domain

Financial services / IT Operations

Required skills

Incident management, third-level support, trend analysis, process improvement, SQL, data analytics, ITIL v4, Microsoft Dynamics, Atlassian suite (Jira, Confluence)

Preferred skills

Vendor certifications (Microsoft Certified: Dynamics)

Technologies

Microsoft Dynamics, Atlassian Jira, Atlassian Confluence, SQL

Responsibilities

Respond to and manage escalated incidents and service requests ensuring SLA compliance; Provide third-level support and escalate issues to vendors; Document processes and incidents in the IT knowledge base; Mentor Level 1 and Level 2 support staff; Identify opportunities for process automation and workflow enhancement.

Seniority

Senior, hands-on IC

About Capricorn

Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program. We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facil