VP Customer Success Management
Core
Build the leadership structure, operating rhythm, and commercial culture for the Customer Success Management function to drive merchant growth, retention, and upsell across multiple markets.
Role type
VP Customer Success Management (Leadership)
Builds
A scalable commercial team and operating cadence for merchant lifecycle management
Domain
Fintech / Payments / Small Business Services
Required skills
Commercial strategy, team building and scaling, performance management, cross-functional partnership, stakeholder influence, data-driven decision making
Preferred skills
Experience in high-growth tech or fintech, scaling revenue-generating teams across EMEA markets, OKR governance, forecasting
Technologies
None stated
Responsibilities
Own the full merchant growth lifecycle from activation to retention and upsell; Build and scale the team structure and coaching culture; Drive performance on net revenue, activation rates, and health scores; Partner with Finance, Product, Marketing, and Sales; Represent the commercial voice at senior leadership level
Seniority
VP, Strategy & Organization Building
