Client Success Manager - Hawai'i
Core
Support onboarding, training, and dashboard configuration for Hawai'i clients of a reservation software platform.
Role type
Client Success Manager (Onboarding & Technical Support)
Builds
Custom dashboards and workflows for tourism and activities operators
Domain
Travel technology / Experiences industry
Deliverable
product features
Required skills
Onboarding support, dashboard configuration, project coordination, client training, problem-solving, cross-functional collaboration
Preferred skills
Knowledge of Hawai'i tourism industry, experience with reservation software, SaaS configuration
Technologies
FareHarbor platform, reservation-management software
Responsibilities
Partner with onboarding team for new client builds and launches; assist with complex dashboard setups; coordinate onboarding projects and track status; support client training and go-live preparation; provide local market expertise for Hawai'i operators; collaborate with Account Management and Product teams; gather feedback to improve internal processes.
Seniority
Individual Contributor, entry-to-mid level with growth path