Customer Enablement Architect (Capability Engineering & AI Adoption)
Core
Design and lead customer enablement and talent-transformation programs to upskill data and AI professionals in Australia and New Zealand, partnering with Sales and Engineering to drive platform adoption.
Role type
Senior Customer Enablement Architect (Capability Engineering & AI Adoption)
Builds
Regional enablement strategies, learning plans, capability roadmaps, and execution of training bookings and credentials.
Domain
Data & AI, Cloud Platforms, Enterprise Technology
Deliverable
dashboards & analysis
Required skills
Customer enablement strategy, talent transformation, program management, stakeholder engagement, commercial acumen, data/AI domain knowledge, operational discipline
Preferred skills
Hands-on builder mindset (prototyping/automation), ANZ market experience, technical solutioning
Technologies
Databricks, Lakehouse, Generative AI, ETL, Unity Catalog
Responsibilities
Create enablement strategies aligned to customer segments and business priorities; translate customer outcomes into practical learning plans and capability roadmaps; coordinate scheduling and execution with global Delivery teams; manage and report on performance metrics (revenue, learners, adoption); serve as the voice of the customer for regional enablement priorities; identify capability gaps and recommend targeted interventions.
Seniority
Senior, hands-on IC
