Technical Support Representative
Core
Provide phone and email technical support for video security products including Digital Video Recorders, Security Cameras, Network Switches, and Routers.
Role type
Technical Support Representative
Builds
Customer resolution for hardware, software, and network issues
Domain
Video security and surveillance
Deliverable
client delivery
Required skills
troubleshooting DVR and CCTV equipment, hardware repair, network troubleshooting, customer service, remote support
Preferred skills
networking protocols, security industry knowledge, electrical wiring, Linux OS
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