Digital Customer Success Program Manager
Core
Design and lead scalable digital customer success programs to drive feature adoption, reduce churn, and convert monthly self-serve customers into annual commitments for a CI/CD platform.
Role type
Senior Digital Customer Success Program Manager
Builds
Automated, scalable customer journeys and technical adoption content for self-serve and growth segments
Domain
Developer tools / DevOps / Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
CI/CD pipeline expertise, digital program strategy, cross-functional leadership, data fluency, technical content creation, CS platform configuration
Preferred skills
Experience with CircleCI, PLG motions, M2M-to-annual conversion, AI/ML-driven outreach, video production
Technologies
CircleCI, GitHub Actions, Jenkins, GitLab CI, Vitally, Mode, Looker, HubSpot, Snowflake
Responsibilities
Define strategy for digital revenue-assisted segments; create technical adoption content (videos, guides); own program analytics and optimization; design M2M-to-annual conversion journeys; serve as technical escalation point for customer issues; partner with Data & Analytics on churn prediction models; lead cross-functional collaboration with Growth, CS Ops, and Product
Seniority
Senior, hands-on IC
