Customer Support Specialist | Hiring Now | Onsite- Pittsburgh
Core
Front-line patient support specialist guiding patients through medication enrollment, insurance resolution, and prescription fulfillment via phone, email, and chat.
Role type
Customer Support Specialist (Healthcare)
Builds
Patient access to critical medications via BlinkRx and Quick Save platforms
Domain
Healthcare / Prescription Supply Chain
Deliverable
client delivery
Required skills
Multi-channel communication, insurance verification, benefits coordination, HIPAA compliance, conflict resolution, data entry, trend analysis
Preferred skills
Prior call center experience, retail experience, problem-solving, adaptability
Technologies
Internal support tools, CRM systems
Responsibilities
Guide patients through enrollment and onboarding, resolve insurance and affordability barriers, coordinate between patients/providers/insurers, assist with financial assistance programs, triage clinical questions, document interactions, meet performance goals, identify experience gaps
Seniority
Individual Contributor, entry to mid-level
